With High Performance CSR's. Let's face it, for subscription based services - customer service is …read more
With High Performance CSR’s.
Let’s face it, for subscription based services – customer service is the lifeblood of your business, the difference between another order and another client gone.
We all know that customer service experiences are not all created equal. You’ve probably had a personal customer service experience with an offshore agent where you wanted to pull your hair out. And you’ve probably had a personal customer service experience that made your day and pulled you to buy again from the same company.
Our mission here at Launchpad is simple, delight every client on every call, every time. That’s not a goal, that’s the standard. Some companies will stop training once they learn your process, but that’s not how we do things here. Learning your process is simply the foundation. During our client’s intake culture interview, we identify key points to maintain congruity in our client’s customer service experience. In addition, we focus on the top 3 client value on every call.
Our team is handpicked and must pass our rigorous 2-week Launch training to be considered to join our team.
Is your business getting enough high quality leads to fill your pipeline? Is your flow of …read more
Is your business getting enough high quality leads to fill your pipeline? Is your flow of new clients large enough that you get to choose only the best clients to work with? Or does your business end up taking clients that are not a good fit, are difficult to manage and have a negative impact on your team?
If so, you are like most businesses. Most small to medium sized businesses were good at one thing that turned into a business. Maybe it was referrals, maybe it was an industry niche, or maybe it was luck. Either way, if you’re ready to grow your sales, increase your profitability and find more ideal clients (the kind that pay top dollar for your services & pay on time) – then it’s time to partner with a The LaunchPad. We are not just some office throwing butts in seats to cold call and annoy potential clients to death (like most outsourcing companies do). This is a High Value Outreach program that delivers conversation starting success rates of 5% – 10%.
Prospects are people just like you. They’re overworked and don’t have enough time. They have people & projects pulling them in different directions. The last thing they need is a sales person wasting their time trying to sell them something they don’t need. To get prospects interested in talking you, you only must focus on 1 thing: Delivering something of value to them, something they want to hear.
It all starts with intention. Why do you do what you do? It shines through your actions, directs your thoughts and can be felt by the clients. Intentions can be focused on you or on your prospect. For example, which intention feels right to you?
It makes a massive difference. Set an intention before taking action. Set an intention to serve your client during your interaction. The truth is you don’t have to worry about selling. You simply add value. Some will become clients, some will not.
What you’re after is to create a powerful message that your client wants to hear, that solves an immediate problem your client has with your products & services.
Your message must:
Download the complete formula here: How to Connect with 200 prospects a week
Want to know more? Sign up for a complimentary 15 minute strategy session now: Sign up NOW!
80% of success is missing from your game plan. What? You’re probably thinking how can …read more
80% of success is missing from your game plan. What? You’re probably thinking how can this be when you spend hours and hours focused on (& obsessing about) how to hit the next big goal in your business. It’s very simple actually. Success is 80% mindset & 20% mechanics. The actions you will think of will be limited to the level of thinking you’re operating from. So, if you’re not creating innovative – game changing strategies then you’re obviously stuck at a level of mindset that is no longer serving you. It goes like this:
Mindset => creates thought => determines what ideas you will think of
So, if your game plan does not include a mindset expanding (& challenging) approach to problem solving, then there’s a giant (80%) hole in your game plan.
How do you expand your mindset (individually & collectively)? That’s where coaching comes in. Nothing is better at shifting and transforming business mindset than a Business Coach.
The Launchpad Coaching team is made up of Master Business coaches, all with at least 5k hours of experience helping businesses grow & transform. Launchpad Coaches are Masters at helping their clients create businesses breakthroughs faster than they think is possible. It all comes down to:
The Launchpad’s 3 Principles of Success:
A Launchpad Business Coach will help you learn & integrate the 3 Principles of Success into your life and business. You will begin to understand that spending all your day focusing on strategy is one of the biggest mistakes you can make – the biggest mistake that 90% of the world’s population makes.
Would you like to learn?
Interested in experiencing what Launchpad Coaching is like? Sign up now for a complimentary 30-minute business coaching session with one of our Master Launchpad Coaches. This session is valued at $1000.00
Shift your business into the fast lane with guidance from Launchpad Coaching.
Is your virtual staffing (outsourcing) experience good but not great? Were you always hoping it would …read more
Is your virtual staffing (outsourcing) experience good but not great? Were you always hoping it would provide more than just cost savings? If the answer is yes, then you are experiencing what is most common in the BPO industry: sub-standard & inconsistent work. You’re experiencing it because this is the norm for the industry, the unspoken dirty secret that clients put up with due to the cost savings involved.
And how is your account managed at your current provider? Are they taking an active role in managing & growing your business? Or is it being managed by a staff member with minimal business experience unable to even ask the most basic question to help uncover what is going on in your account? Or do they only respond to you when you complain?
If you’d like to get more out of your virtual staffing relationship, you may want to contact the Launchpad Team. Why? Because we are different:
At the Launchpad:
If you’re a currently using outsourced services or are looking to leverage virtual staffing to help make your company more profitable & competitive you may want to sign up for a complimentary 30-minute virtual staffing coaching session to determine if virtual staffing makes sense for your business.
Email us for more info: firstname.lastname@example.org
The Launchpad is not just a virtual staffing team. We are a team of seasoned business …read more
The Launchpad is not just a virtual staffing team. We are a team of seasoned business coaches & BPO executives. While we are amazing at staffing, our primary obsession is helping our client’s businesses expand past what they thought was possible. In fact, our favorite (and most common) thing to hear from our client’s is “wow.”
From first contact with Launchpad, you’ll know something is different. Our business coaching background gives us the special ability to see ways to grow your business that other outsourcing companies can’t. That’s why every new prospective client’s project is reviewed by one of our on-staff Master Business Coaches.
We don’t just stop once you are on-boarded. Our monthly business strategy session & monthly business review provides key opportunities to find new ways to help grow your business.
We at The Launchpad know that customer …learn more
Whether you admit it or not, you’re …learn more