About Us

We are a fast-growing business services provider of customer experience management. With operations in US and Philippines, The Launchpad specializes in supporting its clients’ business by combining operational excellence through high performing customer service & B2B lead generation program, with deep domain expertise in key industry verticals.

Heavily focused on people, processes and technology, we offer a comprehensive suite of solutions that help your business maximize productivity by creating cost efficiencies through continuous process re-engineering, technology and quality control processes.

We always create partnerships with our clients, rendering a strong combination of business consultancy, process optimization, and the latest technology trends to deliver maximum performance from the outsourced functions.

We have a dedicated and well-trained team of customer support specialists who consistently provide excellent services, delivering in a timely and cost-effective manner. We support our clients with custom-made, quality solutions aligned with best practices, resulting in reduced operation costs, operational excellence and compliance.

What makes us different:

  • A customer-centered approach to business.
  • Extensive experience in business and coaching.
  • Help our clients build long standing relationships with their customers.
  • Handpicked and well-trained customer service team.
  • Agility & flexibility.
  • High performance e-Commerce CSR.
  • Exclusive B2B lead generation program.